Why a Workmanship Guarantee is a Game Changer

Whether you’re building an extension or upgrading your bathroom, having confidence that the work will be excellent and worth the money enhances every aspect of the renovation process. This is where a workmanship guarantee, which ensures your completed job is of a high standard and any issues are covered for a period of time, can be incredibly valuable. In this article we’ll cover:

• What a workmanship guarantee is
• How a workmanship guarantee should be provided
• The benefits of a workmanship guarantee
• Added accountability homeowners get with The Page

What’s a workmanship guarantee?

A workmanship guarantee is a promise from your builder that the work they do on your home will be of a certain standard and that they will fix any defects or issues that arise for a specified time frame. Usually this applies to corrections and consequential damage. For example, if a pipe was installed incorrectly and the result was water damage, a contractor’s warranty should cover both fixing the leak and the resultant damage. 

The warranty itself should be a written document provided by the builder. This is usually included in language in your contract or as a signed letter once work is completed. All the Pagers (pre-vetted builders) in our network offer a minimum of a two-year workmanship guarantee. This provides homeowners with peace of mind, knowing that if anything goes wrong with the work, it will be rectified at no extra cost.

Why is a workmanship guarantee important?

1. Peace of mind: Renovations are a big investment and you want to be confident that the work will last. A workmanship guarantee ensures that you have a safety net in place, knowing that your contractor will be responsible for addressing any future problems that may arise. 
2. Accountability: Not all builders will offer a guarantee and some may be less diligent in following through with their commitments. Having a workmanship guarantee adds an extra layer of accountability for businesses and sub-contractors they employ and work with – it’s always going to be more time and cost effective to do a good job from the off. 
3. Not everyone offers one: While a workmanship guarantee is not a legal requirement, having one speaks volumes about a builder’s confidence in the quality of their work. It shows they stand behind what they do and are willing to take responsibility if anything goes wrong, laying the foundations for a positive and trusting working relationship.

What else does The Page do to guarantee excellent work?

The cornerstone of The Page’s service to homeowners is the added layer of accountability we provide. Your Pager is part of a carefully curated network of professionals who maintain exceptional standards to access our community of homeowners and their desirable projects. We continuously evaluate their work through regular site visits, check-ins and homeowner feedback, so you can trust that when you hire them, you’re working off real-time experiences. Throughout the build, we connect with your Pager regularly to ensure your project is progressing as it should and meeting our high expectations for workmanship and communication.

If there’s an issue with the work, we’re there to help get the project back on track. While we don’t offer legal mediation services, our role in this instance is to listen to both parties and help to find a resolution – the earlier we get involved the better chance of success. While it’s typical to only use a contract administrator (a professional who handles payments, checks contract compliance and ensures builders stick to the agreed terms) on major and costly projects (a full internal refurb and complex extension, for example), our renovation coach also wears this hat. By advising on the initial scope of work, quote and contract and checking in on progress, he supports both the homeowner and contractor and prevents misunderstandings.

We’re also working to standardise elements like payment schedules, guarantees and other contract terms to make the process more transparent and predictable, ensuring that homeowners and contractors alike know exactly what to expect.

Get matched to the right builder for your project with The Page

The Page is a free London-based renovation coaching and builder matching platform. We provide homeowners with a renovation roadmap: achieve your dream space with clarity and bespoke support throughout the process, transparency on budget and real market costs, and the expert workmanship of our Pagers. Pagers are the hand-picked, hands-on builders we work with. Highly vetted, skilled, and experienced, with tight-knit teams, their lean businesses equal top-quality work for a fair price.

Thomas is our in-house renovation coach. He intimately understands the renovation process and project-specific challenges – he’s helped over 1,000 Londoners renovate with confidence. Whether you’re transforming your kitchen into a host-with-the-most space or adding an extension to maximise family time, Thomas is here to signpost you at every stage of your project so you can make informed decisions. From budgeting and sourcing fittings, right through to the pinch-me moment when you’re raising a toast to your new space, he’s here to help. 

The result? Confidence in your investment and a home you love.